Customer service, returns, order status, product descriptions, inventory alerts. We build AI agents for e-commerce brands that handle the volume spikes without hiring for them.
E-commerce businesses face volume spikes that outpace hiring and complexity that outpaces spreadsheets. Here is where we keep seeing the cracks.
A sale or a viral moment sends ticket volume through the roof. Seasonal spikes mean hiring temp staff who leave the moment volume drops.
Every return starts with a policy lookup, a judgment call, and a manual process. Done at scale, it's a full-time job that still has inconsistency errors.
Where is my order? It's the most common CX question and the easiest one to automate — yet it's eating hours of live agent time every day.
500 SKUs, new collections every quarter, SEO optimizations needed everywhere. Product descriptions are always behind, inconsistent, or written by the warehouse manager.
You're out of stock on your best seller and nobody noticed until a customer complained. The alert system requires someone to check the dashboard.
Responding to reviews — especially the negative ones — is important for conversion and reputation, but it's always the last thing on the list.
We build agents that plug into Shopify, your CRM, your 3PL, and your ticketing system — and handle the work that scales with volume.
Handles the top 80% of inbound tickets — order status, returns initiation, product questions, policy lookups — and escalates the rest with full context. No wait time, no staffing spikes.
Customer initiates a return. The agent verifies the order, checks policy, issues the label, updates inventory, and initiates the refund — all without a human touching it.
Integrates with your shipping carrier and OMS to answer order status questions in real-time via chat or email. Customers get answers in seconds, agents get their time back.
Feed it a SKU and a spec sheet. It outputs SEO-optimized product descriptions, bullet points, and meta tags — consistent in voice, optimized for search, done in seconds.
Monitors stock levels across SKUs and locations. When a threshold is hit, it alerts the buyer, suggests a reorder quantity based on recent velocity, and drafts the PO.
Monitors new reviews across platforms, drafts a brand-voice response for each one — acknowledging positives, de-escalating negatives — and queues for one-click publishing.
We deploy AI the way your security team needs it — designed in from day one, not bolted on.
Built on Azure OpenAI, AWS Bedrock, or Google Cloud. Best for teams that want to move quickly and lean on the latest models without managing infrastructure.
Dedicated cloud infrastructure, single-tenant. Full audit logging, no cross-tenant exposure. The middle path most of our clients land on.
AI models running inside your own network on your own servers. Zero data transmission to third-party providers. The right call when data cannot leave the building.
Every consultant and engineer is based locally. No overseas handoffs, no time-zone scrambles.
We align every technical decision with the business goal underneath it. Then we build the right thing.
We tell you what we built, what it cost, what it saved, and what is genuinely uncertain. If something is not working, you hear it from us first.
Free assessment, custom roadmap, measurable results. We start small, prove it works, then expand.
We sit with your team for a week. Map every repeating task, rank by hours saved × probability of success. Includes a security and data-residency review. At no cost.
A custom plan around your top 3–5 use cases — clear timelines, costs, expected outcomes. You decide what to green-light.
We implement, train your team, and measure. By day 90 you have a working agent in production and a number on the wall showing what it saved.
Start with a free conversation about which customer-facing workflow would have the biggest impact first.
Free consultation · No obligation · Results in 90 days